Evaluate the training Essay Example | Topics and Well Written Essays - 500 words

Evaluate the training - Essay Example iduals to provide better customer services, there are some sound principles that the evaluation process must be based upon and some four levels of evaluation that need be considered. Sometimes trainers fail to address the importance of having the evaluation process fit the specific standards and levels of training. Drawing generalizations from a single evaluation design fails to identify the strengths and weaknesses of training given there are different objectives. Level one- results/impacts: this level measures the effectiveness of the evaluation initiative. While this level is the most difficult to consume while compared to the other three, it is evidently the most important as it underscores the whole process. Measurement of results of the learning process might be looked at in the following perspectives: Level three, on the other hand, looks at leaning in the extent to which the learners were able to improve their knowledge and skills and where they also had a change in attitudes after going through the learning process. The last levels measure how the learner perceives and maybe react to both the learning and performance process. The level, known as motivation, makes use of attitude questionnaires passed out after the completion of the learning